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PRIVACY NOTICE

Effective Date - 03 July 2025

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At Wombat and Rose Handmade, your privacy is important to us. This Privacy Notice explains how we collect, use, store, and share your personal information when you visit or make a purchase from our website.

1. WHAT INFORMATION DO WE COLLECT?

  • We collect the following types of personal information:

    • Identity Data: your name.

    • Contact Data: your email address, postal address, and phone number.

    • Transaction Data: details of products purchased and payment method (note: we do not store full payment card details).

    • Technical Data: IP address, browser type, device information, and browsing behaviour through cookies.

    • Marketing Data: your preferences for receiving marketing from us (where opted-in).

2. HOW DO WE COLLECT YOUR INFORMATION?

  • We collect personal data when you:

    • Place an order through our website.

    • Create an account or subscribe to our mailing list.

    • Contact us via email or contact forms.

    • Browse our website (via cookies and analytics).

3. WHY DO WE COLLECT YOUR INFORMATION?

  • We use your information to:

    • Process and fulfil your orders.

    • Communicate with you about your orders or enquiries.

    • Send you marketing emails if you have subscribed (you can unsubscribe at any time).

    • Improve our website, services, and customer experience.

    • Comply with legal and tax obligations.

4. HOW DO WE STORE AND PROTECT YOUR INFORMATION?

  • We store your personal information securely through Wix’s encrypted servers and payment gateways. We take reasonable steps to protect it from loss, misuse, or unauthorised access.

5. DATA RETENTION

  • We will retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including to:

    • Provide you with products and services.

    • Comply with legal, tax, and accounting requirements.

    • Resolve disputes or enforce agreements.

  • When your personal information is no longer required for these purposes, we will delete it or anonymise it to prevent identification.

6. INTERNATIONAL DATA TRANSFERS

  • As we use Wix to host our website and process orders, your personal data may be transferred to and stored on servers located outside of the United Kingdom, including in countries such as the United States and Israel where Wix’s servers are based. Additionally, our service providers (e.g. payment processors, shipping integrations) may process data in other countries.

  • We take reasonable steps to ensure that any international data transfers comply with applicable data protection laws and that your personal information remains protected under appropriate safeguards.

7. SHARING YOUR INFORMATION

  • We only share your personal information with:

    • Service providers such as payment processors (e.g. PayPal, Stripe) and shipping providers to fulfil your orders.

    • Wix, as our website hosting platform.

    • Government or regulatory authorities if required by law.

    • We do not sell or rent your personal data to third parties.

8. COOKIES

  • Our website uses cookies to improve user experience, analyse website performance, and support essential site functions. You can manage your cookie preferences via your browser settings.

9. YOUR RIGHTS

  • Depending on your location, you may have the right to:

    • Access the personal information we hold about you.

    • Request correction of any inaccurate or incomplete data.

    • Request deletion of your personal data where applicable.

    • Withdraw consent for marketing communications at any time.

  • To exercise these rights, please contact us at: 

10. CHANGES TO THIS PRIVACY NOTICE

  • We may update this Privacy Notice from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with the revised effective date.

11. CONTACT US

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