Returns are accepted within 14 days of receiving your order, providing that you return the item(s) in the same condition as received, i.e. not washed, worn or damaged, and are of standard sizing only (no custom alterations to sizing were made). The customer is responsible for covering postage costs for returns due to change of mind.
In the unlikely event that any items in your order arrive damaged/faulty, you must contact us within 48 hours of receiving your order and state the issue. Items must then be posted back to us via a tracked service within 14 days in the condition you received it in (not washed or worn). In this instance, we will cover the postage cost.
Please send clear photographs if there are any issues or damage to your items to wombatandrosehandmade@gmail.com within 48 hours of receiving your order.
In this instance we will offer to rectify the issue or offer a full refund, minus any postage costs paid.